Privacy Notice for Professional Partners
September 2023
This privacy notice (“Privacy Notice”) explains how we process your personal data (“Personal Data”) while you browse our website or mobile application (“Website /App”) and when you apply or become an agent of Ria and/or interact with us as a professional partner (”Professional Partner”).
We encourage you to regularly review this Privacy Notice and check the Website/App for any updates. Updates to this Privacy Notice will be published on our Website/App, and by continuing to deal with us, you agree to this Privacy Notice and any future modifications.
Where local law requires additional details to be included in this Privacy Notice, such information has been included in the Regional Privacy Notices section below.
We are RIA, part of the Euronet Group of companies. You can find all our contact details here. |
What type of Personal Data is collected? We collect only the Personal Data necessary to provide you with the Service and to comply with applicable law. |
Why do we collect Personal Data? We collect Personal Data for specific contractual and legal purposes. With your consent, we also collect data for additional purposes. |
How long does RIA keep Personal Data? We keep Personal Data only for as long as necessary or as required by applicable law. |
With whom do we share Personal Data? We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments. |
Where does RIA store Personal Data? We store Personal Data in secure locations with strict security measures in place. If we need to transfer |
What are your Personal Data rights? Depending on where you live, you may have rights in relation to your Personal Data under applicable law. A description of common Personal Data rights is set out in section 15 below. To make a request, you may contact us by email to dpo@euronetworldwide.com or by phone (local phone numbers are available here). Internal Appeals Process: If you receive notice from us that your Personal Data rights request has been refused, you may appeal the refusal within a reasonable period after receiving the notice by sending an email to dpo@euronetworldwide.com. |
1. What Personal Data we collect, how we collect it and why?
The categories, sources, and reason for collecting Personal Data are listed below. Where the collection of Personal Data is based on your consent, you may withdraw your consent at any time. RIA does not and will not “sell” or “share” Personal Data, as those terms are defined under applicable laws. We retain Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations.
If you have questions or concerns regarding the processing of your Personal Data, you may contact us any time at dpo@euronetworldwide.com
Identifiers or Identification Data
The Personal Data we collect from you may include name, email, telephone and/or fax numbers, residential and/or business address and other contact data (“Contact details”), title, date of birth, gender, images, videos, or signature.
Where necessary, Identification data is only used for the described purposes.
| The reason to process your data | Legal basis |
|---|---|
Supply of Services | |
Represent the company in matters of legal requirement (contracts, negotiations) | Contractual obligation |
Provide support to operations | Legitimate interest |
Your participation in events or giveaways: You may wish to take part in events organized by us or in a specific giveaway. | Consent |
To meet our legal obligations related to record keeping we keep correspondence including e-mails, faxes, and any kind of electronic communication, together with any records of the customer’s account. We also keep customer service letters and other communications between us and any Euronet Group company as well as our partners and suppliers. | Legal Obligation |
To manage your account(s) (i.e.: registration, administration, maintenance and servicing accounts). | Contractual obligation |
To provide advertising and marketing. | Consent |
Criminal records | Legitimate interest |
Financial Details and Professional or Employment-related Information
We collect your personal financial data when you register to use our Services. We collect financial data such as bank account information, financial statements, transfer reason, occupation (professional or employment-related information), or other documentation to demonstrate the source of funds you wish to transfer (similar to salary slips), in order to provide you with our Services.
| The reason to process your data | Legal basis |
|---|---|
Supply/Performance of Services | Contractual obligation |
Anti-Money laundering | Legal obligation |
Anti-Terrorist Financing and Criminal activity | Legal obligation |
To manage the customer’s account(s) | Contractual obligation |
Supply/Performance of Services | Contractual obligation |
Behavioral and Technical Information
IP address, internet or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform.
| Purpose for Processing | Legal Basis |
|---|---|
To perform analytics to measure the use of our website and Services, including number of visits, average time spent on the Website/App, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), etc., and to improve the content we offer to you. | Legitimate Interest |
To undertake activities to verify or maintain the quality of the Service, and to improve, upgrade, or enhance the Service, including to administer the Website/App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. | Consent |
To help ensure the safety and security of our Website/App. | Consent |
To provide advertising and marketing, including measuring the impact of our emails. | Consent |
Audio and Video surveillance
Image, video, and audio/voice recording.
| Purpose for Processing | Legal Basis |
|---|---|
To maintain the safety of our Services, we may use CCTV to ensure customer safety in our stores or offices. | Legitimate interest |
The Personal Data collected from you may vary depending on the country our Services are being offered. Not all the categories of data described above may apply to you. If you have any questions about the processing of your Personal Data, you may contact us at dpo@euronetworldwide.com
Non-Identifiable Data
Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“non-identifiable data”). This non-identifiable data may be used to improve our internal processes or delivery of services, without further notice to you.
We may use aggregate data for a variety of purposes, including to analyze, evaluate and improve our Services.
Device features
When using the app, we might need access to certain extra information and functions of your device, like your contact list. Before accessing such information, we will ask for your permission. Any data obtained by utilizing these device features will be stored only on your device, never on our server or elsewhere.
2. Accuracy of Personal Data
We are committed to keeping your Personal Data accurate and up to date. We take reasonable steps to ensure the accuracy of your Personal Data by ensuring that the latest Personal Data we have received is accurately recorded and when considered necessary, we run periodic checks and request that you update your Personal Data. From time to time, we may send you an email asking you to confirm and/or update your Personal Data. This communication is based on our legitimate interest and legal obligation to maintain accurate and up to date information.
If you notice that your Personal Data is not accurate, you may request a correction or update your information by sending an email to dpo@euronetworldwide.com.
3. Legitimate interest
When we use your Personal Data to pursue our legitimate interests, we will make every effort to match our interests with yours so that your Personal Data will only be used as permitted by relevant law, or when it will not adversely affect your rights. Upon request, customers may request information on any processing based on legitimate interest.
4. How long does Ria keep Personal Data for?
Personal Data is kept for as long as it is necessary to provide the Services requested and to comply with applicable legal, accounting, or reporting obligations. The retention period is determined based on the applicable requirements and obligations, which may include:
- Legal and Regulatory Requirements: Your Personal Data is kept as long as necessary to comply with all our legal obligations including without limitation, commercial, tax and anti-money laundering laws and regulations. While we store your Personal Data only for the purposes of complying with legal obligations, your Personal Data will be restricted such that it cannot be used for any other purposes. While restricted, only when necessary will your Personal Data be accessed. Whenever we receive a request for deletion, we will also maintain your Personal Data further to our legal obligations.
- Customer Service and Contractual relationship (administration of customer relationship, complaint handling, etc.): We will keep your Personal Data as long as you remain our customer. Once we consider our contractual relationship to be over, we will proceed to restrict your data to make it available only to comply with legal obligations as expressed above.
- Marketing: We will process your Personal Data for marketing purposes as long as you haven’t asked us to opt-out, according to section 11 of this Privacy Notice or until we become aware that you are no longer interested or that your data is not accurate.
5. Does Ria share my personal data with third parties?
Euronet Group
| Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data |
We disclose your Personal Data with Euronet and Euronet Group affiliates for our affiliates’ everyday business purposes and compliance with group obligations. As a result of a sale, acquisition, merger, or reorganization involving Euronet, a company within the Euronet Group, or any of their respective assets, we may transfer customer Personal Data to a third party. In doing so, we will take reasonable steps to ensure that their information is adequately protected. Your Personal Data is also disclosed in order to be able to provide you with customer service, regardless of when you require our help. To provide access to our 24/7 customer service, we must share your Personal Data with the Group affiliates. | Legal obligation |
Third-Party Service Providers*
| Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data | To data analytics and ID verification providers to perform compliance verification (e-KYC) and fraud prevention services. | Legal Obligation |
Contact details | To advertisers or advertising networks and social media companies to place personalize placed advertisements in digital services and to adapt to consumer preferences. | Consent |
*The legal meaning and list of “third-party service providers” may vary depending on the country you are based. For additional information regarding which providers have access and why they have access to your Personal Data you may reach us at dpo@euronetworldwide.com.
Legal and Regulatory Authorities
| Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data | We may need to disclose your Personal Data if requested by a legal authority. We may share your Personal Data with legal authorities to enforce or apply our Terms and Conditions or any other agreement or understanding we may have with you. | Legal obligation |
Strategic Partners
| Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data | We will share your Personal Data when necessary with strategic partners in order to provide you with our Services. | Legal obligation |
Professional Partners
| Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data |
We will share your Personal Data with advisers, lawyers, consultants, auditors or accountants in order to comply with our legal obligations and to provide our Services and our contractual obligations and best practices. | Legitimate interest |
6. Minors
We do not provide Services directly to children under 18 or proactively collect their personal information. If you are under 18, please do not use the Website/App or Offerings or share Personal Data with us. If you learn that anyone younger than 18 has unlawfully provided us Personal Data, please contact us at dpo@euronetworldwide.com.
7. Data Security
We are committed to protecting your Personal Data and have put in place commercially reasonable and appropriate safeguards to prevent any loss, abuse, and alteration of the information you have entrusted us. At RIA, we will always strive to ensure your Personal Data is well protected, in accordance with international best practices. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal information.
To safeguard our systems from illegal access we use secure, cutting-edge physical and organizational security measures which are continuously enhanced to ensure the highest level of security in accordance with international best practices and cost efficiency. All Personal Data is kept in a secure location protected by firewalls and other sophisticated security mechanisms with limited administrative access.
Personnel who have access to your Personal Data as well as the processing activities surrounding your Personal Data are contractually bound to keep your data private and adhere to the Privacy Policy we have implemented in our organization.
We aim to achieve the highest standard of data protection by adopting industry-standard measures to protect your privacy.
8. Marketing and Advertising
Third-party advertisers provide advertisements that display on our website, our App, or elsewhere in our services. Third-party advertisers don’t have access to any of the information our customers have given us directly. Typically, advertisers rely on cookies or some other web/app-based mechanism to assess which advertisements may be interesting to you. We do not place “Targeting Cookies” or enable “Targeting” and “Location” on your system without your consent.
If you have provided your consent by accepting Targeting Cookies on the Website or enabled Targeting on the App, we may use third parties to do so (remarketing and Similar Audience features). You can opt-out of advertising by modifying your cookies settings here.
Third parties are not bound by our Privacy Notice. To understand the privacy policy of their notices, you should visit the third party website. You can find all the third parties that may use Cookies for targeting in our Cookie Policy.
We may contact you from time to time (by email, SMS text, letter, or phone as necessary and according to your specific instructions) and when you have provided us with your consent to provide targeted marketing about our Services and/or our products.
Why would you receive electronic communications?
Depending on the country you are based in, you will receive marketing communications if you have authorized us to process your Personal Data for those purposes. That means you have opted-in during the registration process or at any time in the settings section of your profile.
We may also send you electronic communications for marketing purposes when you have a contractual obligation with us, meaning when you are currently using our Services or when you haven’t expressly requested to not receive said marketing communications.
You will always be informed and we will make sure that during the usage of our Services or even during the registration process, you have all the necessary information in order for you to be aware that your Personal Data may be used for that specific purpose and you will, during the registration process or during the usage of our Services be given the opportunity to expressly say that you are not interested in receiving such marketing communications. In these instances, we will remove you from our list and you will not receive any updates that may be of your interest regarding our Services and products. You will be able to opt-back in at any time.
How can you opt-out?
You will be able to withdraw your consent at any time by using one of the following mechanisms:
- Go to your profile and update your marketing preferences.
- Use the opt-out link you will receive in any of our communications.
- By sending an email at dpo@euronetworldwide.com.
If you have any additional questions regarding the usage of your Personal Data for marketing purposes and/or wish to start receiving marketing communications, you can also send an email to dpo@euronetworldwide.com.
9. Description of Personal Data Rights
Depending on where you live, your Personal Data Rights under applicable law may include:
- Right to Know: the right to know what Personal Data is being collected, sold or shared and to whom.
- Right to Access: the right to request access to a copy of your Personal Data.
- Right to Correct Inaccuracies: the right to request correction of inaccuracies in your Personal Data.
- Right to Deletion: the right to request deletion of your Personal Data where certain conditions apply.
- Opt-Out Rights:
- The right to opt-out of the processing of Personal Data for the purposes of targeted advertising.
- The right to opt-out of the processing of Sensitive Personal Data.
- The right to opt out of the processing of personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning the Data Subject.
- The right to limit sensitive personal data use and disclosures to specifically permitted purposes.
- Right to Restrict Processing: the right to restrict processing where certain conditions apply.
- Right to Data Portability: the right to receive Personal Data in a structured, commonly used and machine-readable format and have the right to transmit the Personal Data to another controller under certain conditions.
- Right to Object: the right to object to the processing of Personal Data (i.e., for direct marketing purposes).
- Rights related to Automated Individual Decision-Making: the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on the individual.
- Right of No Retaliation: a business shall not discriminate against an individual for exercising their Personal Data rights.
We will respond to your request as soon as possible and within the timeframe stated in the applicable law.
For applicable rights please refer to the Regional Privacy Notice section below. To exercise any of your rights, you must send an email to dpo@euronetworldwide.com. To help protect your privacy and maintain security we will take necessary steps to verify your identity and may ask you to provide other details before granting you access to your Personal Data or initiating a modification of any Personal Data. When required, if we don’t have a copy of your ID or any legal valid document that proves your identity, we will not be able to answer your request.
Be aware that some rights may not be enforceable due to business necessities or legal obligations while providing you with the Service. Your rights may be limited in order to comply with other legal obligations such as anti-money laundering, contractual and compliance obligations. Notwithstanding that you will always be responded to when exercising any of the rights stated above and/or any additional right you may have depending on your jurisdiction. If your right can’t be enforced, you will always receive a proper explanation.
10. Privacy complaints procedure
Data Subjects have the right to file a complaint with a data protection Authority or the courts if they believe we have failed to comply with our obligations under this Privacy Notice or the applicable law:
- Europe (EEA): Members | European Data Protection Board (europa.eu)
- UK: Information Commissioner Officer (ICO)
- Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
- India: Department of Electronics and Information Technology
- Singapore: Personal Data Protection Commission
- Philippines: National Privacy Commission
- Malaysia: Department of Personal Data Protection
- New Zealand: Office of the Privacy Commissioner
- Australia: Office of the Australian Information Commissioner
- California: Department of Justice’s Privacy Unit
- USA: FTC
- Canada: Office of the Privacy Commissioner of Canada
- México: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales
- Chile: Consejo para la Transparencia
Ria reserves the right to amend this Privacy Notice at any time and will place notice of such REGIONAL PRIVACY NOTICES
11. Notice to United States Consumers
This Notice is provided to United States consumers and customers (including former customers) to meet the requirements of the federal Gramm-Leach-Bliley Act (“GLBA”), where applicable, related to the collection, disclosure, and protection of “nonpublic personal information” (“NPI”) as defined by the GLBA. For the purposes of this Notice, NPI means personally identifiable information about an individual that is collected by RIA as a financial institution under the GLBA in connection with RIA providing a financial product or service, unless the information is lawfully made publicly available. NPI collected by RIA may include any:
- information an individual gives RIA to get a financial product or service.
- information RIA gets about an individual from a transaction involving RIA’s financial products or services (i.e., the fact that the individual is a customer/consumer of RIA, account numbers, etc.); or
The categories of NPI that may be collected by RIA are listed in section 1 of this Privacy Notice.
The categories of NPI that may be disclosed by RIA are listed in section 9 of this Privacy Notice.
The categories of affiliates and nonaffiliated third parties to whom NPI is disclosed or may be disclosed in this Privacy Notice. Where RIA discloses NPI to nonaffiliated third parties pursuant to the exceptions under the GLBA, all such disclosures are made as permitted by law. A “nonaffiliated third party” is any person except a financial institution’s affiliate or a person employed jointly by a financial institution and a company that is not the institution’s affiliate.
The categories of information disclosed and to whom under joint marketing/service provider exception of the Privacy Rule are listed in this Privacy Notice.
If NPI may be disclosed to nonaffiliated third parties, and that disclosure does not fall within any of the exceptions of the Privacy Rule under the GLBA, consumers’ and customers’ have the right to opt out of these disclosures and an opt-out mechanism will be provided to the consumer or customer.
Notice of RIA’s information sharing among Euronet Group and its affiliates is provided in section 9 of this Privacy Notice in accordance with the Fair Credit Reporting Act.
RIA’s policies and practices with respect to protecting the confidentiality and security of NPI are set out in this Privacy Notice.
California Consumers
In accordance with the California Consumer Privacy Act, residents of California may exercise the following rights:
- 1 (Right to Know)
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 5 (Right to Opt Out of Sale or Sharing of Personal Data for cross-contextual behavioural advertising purposes)
- 6 (Right to limit sensitive personal data use and disclosures to specifically permitted purposes)
- 11 (Right of No Retaliation Following Opt Out or Exercise of Other Rights)
12. Notice to European (EEA) residents
In accordance with the General data protection Regulation (GDPR) and in addition to the rights state in section 15 above, all resident of the Economic European Area (EEA) may exercise the following rights:
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 7 (Right to Restrict Processing)
- 8 (Right to Data Portability)
- 9 (Right to Object)
- 10 (Rights related to Automated Individual Decision-Making)
To exercise any of the rights listed above, you shall comply with the obligations set in section 15 of this Privacy Notice.
From the day we receive your request, we will respond to you within a maximum time of 30 days, unless an extension is requested.
While processing your Personal Data, we need to share your Personal Data according to the following:
| Types of data | Purpose | Legal Basis | Recipient |
|---|---|---|---|
Identification data |
To provide the Service on the RIA App |
Legal obligation |
Bank of Lithuania (Centrolink) |
Identification data |
To provide the Service on the RIA App |
Legal obligation |
PLAIS |
Identification data |
To provide the Service on the RIA App |
Legal obligation |
SERC |
13. Notice for UK residents
In accordance with the UK General data protection Regulation (UK GDPR) and the Data Protection Act 2018, all resident of the UK may exercise the following rights:
- 1 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 7 (Right to Restrict Processing)
- 8 (Right to Data Portability)
- 9 (Right to Object)
- 10 (Rights related to Automated Individual Decision-Making)
To exercise any of the rights listed above, you shall comply with the obligations set in section 15 of this Privacy Notice.
14. Notice for Argentinian residents
In accordance with the Law Ley de Protección de Datos Personales 25.326, you have the following rights, according to the definitions stated above in section 15:
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
To exercise your Rights or your right to revoke or to make any doubt or complaint regarding the processing of your Personal Data you can contact us at dpo@euronetworldwide.com following the instruction set in Section 15.
You are hereby informed that there are options available for you to limit the way we use or disclose your personal information for specific treatment.
From the day we receive your request, we will respond to you within a maximum time of 5 days (for requests related to deleting and updating your Personal Data) or within a maximum time of 10 days (for the request relating to accessing your Personal Data).
15. Notice to Mexican residents
Ria México, with domicile to hear and receive notifications for privacy and Personal Data protection purposes indicated in Section 27, and in compliance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (the "Mexican Law"), its Regulations, and Guidelines, makes available to its users or potential users in their capacity as data subjects, the present Privacy Notice, prior to the collection of Personal Data, in strict compliance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility required by the Mexican Law.
For the purpose of providing the services in its capacity as money transmitter in terms of Article 81-A Bis of Ley General de Organizaciones y Actividades Auxiliares del Crédito, Ria México will collect Personal Data, if applicable, in accordance with the legal bases mentioned in Section 1, and in connection with the following purposes:
- Verify that the Personal Data contained in the voting credential submitted to Ria México matches those contained in the registry of the Instituto Nacional Electoral.
- Verify that the CURP data provided to Ria México matches with the data registered in the Registro Nacional de Población.
Additionally, and when necessary, in order to comply with articles 4 and 4 Bis of the General Provisions referred to in article 95 bis of the Ley General de Organizaciones y Actividades Auxiliares del Crédito applicable to money transmitters referred to in article 81-A Bis of the same law (the "Provisions"), Ria México is legally obliged to obtain information about your geolocation as well as recordings of your voice and facial image in order to identify its users or potential users in a non face-to-face manner, and to obtain other relevant data that will be explained in detail in the specific form available in the application required by the Provisions. We will always process such information based on your consent.
You have following rights (the "ARCO Rights"):
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 9 (Right to Object)
Similarly, you also have the right to limit or revoke at any time the consent granted for the processing of your Personal Data, to the extent permitted by law. To exercise any of your ARCO Rights, to revoke your consent, or to submit any questions or complaints about the processing of your Personal Data, you may contact us at: dpo@euronetworldwide.com following the instructions in section 15.
We will respond to you no later than 20 days from the date we receive your request, and it will be effective no later than 15 business days after we notify you our response.
16. Notice to Chilean residents
In accordance with the Law, you have the following rights (the "ARCO Rights"):
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 9 (Right to Object)
Likewise, you have the right to revoke at any time the consent granted for the processing of your Personal Data to the extent that the Law allows it. To exercise your ARCO Rights or your right to revoke or to ask any question or complaint regarding the processing of your Personal Data you can contact us at dpo@euronetworldwide.com following the instruction set in Section 15.
You are hereby informed that there are options available for you to limit the way we use or disclose your Personal Information for specific treatment.
From the day we receive your request, we will respond you within a maximum time of 2 days.
17. Notice to Malaysian residents
In accordance with the Personal Data Protection Act 2010 (the “PDPA”), customers may provide us with their Personal Data for any of the purposes establish in Section 1 of this Privacy Notice. If we were to process your Personal Data for any additional purpose, we will previously inform you or ask for your express consent.
At any time, you may exercise the rights set forth in Section 15. You may also withdraw your consent unless the processing activity is necessary to fulfil any legal obligation or to provide you with any of our Services. You may also object to processing if you consider such processing activity may cause any damage or distress to yourself.
From the day we receive your request, we will respond to you within in a maximum time of 21 days.
In accordance with the terms of the PDPA, RIA has the right to charge a fee for the processing of any data access request.
18. Notice to New Zealand residents
To all resident in New Zealand, the rights you may exercise regarding the processing of your Personal Data are the following:
- 1 (Right to Know)
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 7 (Right to Restrict Processing)
To exercise any of the rights listed above, you shall comply with the obligations set in section 15 of this Privacy Notice.
From the day we receive your request, we will respond you in a maximum time of 20 days.
19. Notice to Australian residents
To all residents in Australia, the rights you may exercise regarding the processing of your Personal Data are the following:
- 1 (Right to Know)
- 2 (Right to Access)
- 3 (Right to Correct Inaccuracies)
- 4 (Right to Deletion)
- 7 (Right to Restrict Processing)
You may also ask us to explain our data policies and practices according to the applicable law.
From the day we receive your request, we will respond to you within a maximum time of 30 days.
While processing your Personal Data, we need to share your Personal Data according to the following:
20. Notice to Indian residents
To all residents in India, the rights you may exercise regarding the processing of your Personal Data are the rights listed in Section 15. Please note that for the exercise of any of your rights you need to follow the instructions set out in Section 15.
You may exercise your right to data portability and the right to not be subjected to automated decision-making producing legal effects such as profiling, if such profiling is not necessary to provide you with any of our Services.
From the day we receive your request, we will respond to you within a maximum time of 30 days.
21. Our companies by service
The controller is RIA represented by the companies below, depending on country and service:
Money Transfer Services
22. Our companies by service
The controller is Ria represented by the companies below, depending on country and service:
You can always submit a request to our Data Protection Officer, by sending an email to the following address: dpo@euronetworldwide.com.
| Country | Company to contact (controller) | Contact details |
|---|---|---|
United Kingdom |
Euronet Payment Services Ltd. |
Part 7th Floor, North Block, 55 Baker Street, London, United Kingdom, W1U 7EU |
Europe (Digital and mobile) |
Ria Lithuania UA |
Ukmergės g. 126, LT-08100, Vilnius, Lithuania |
Europe Agents |
Ria Payment Institution EP SAU |
Calle Cantabria 2, Planta 2 Alcobendas 28120 Madrid España |
Poland |
Euronet Polska Sp. zo.o |
Ul. Inflancka 4c, Warsaw, Poland 00-189 |
Switzerland |
Ria Financial Services GmbH |
Langstrasse 192, Zurich, Switzerland 8005 |
United States |
Dandelion Payments, Inc. |
7000 Village Dr. Ste 200, Buena Park, CA 90621, USA |
Puerto Rico |
Ria Financial Services Puerto Rico, Inc. |
c/o Fast Solutions, LLC, Citi Tower 252 Ponce de Leon Avenue, Floor 20 SAN JUAN, PR 00918 |
Canada |
Ria Telecommunications of Canada Inc |
MZ400-1000 RUE De la Gauchetière O Montreal Québec H3B0A2 Canada |
Mexico |
Ria México Payment Solutions, S. de R.L. de C.V. |
Av. Anillo Vial Fray Junipero Serra 21260, PAD-7 Piso 1, Querétaro, Querétaro México C.P. 76147 |
Chile |
Ria Chile Servicios Financieros SPA |
Av. Libertador Bernardo O' Higgins 1449, Torre 4 Oficina No. 1502 Santiago, Chile |
Argentina |
EURONET PAYMENT SERVICES LIMITED |
Place de Cornavin 14 – 16, Geneva - 1201 |
Turkey |
Ria Turkey Ödeme Kuruluşu A.Ş. |
Şirket Merkezi: Büyükdere Cad. No: 193 Plaza 193 Kat:2 34394 Levent Şişli/İSTANBUL MERSİS No: 0735085750500016 |
Malaysia |
IME M SDN BHD |
Unit 38-02 Level 38, Q Sentral 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470, Kuala Lumpur, Malaysia |
Singapore |
Ria Financial Services Singapore PTE. LTD. |
152 Beach Road #19-01/02, Gateway East, Singapore 189721 |
Philippines |
Ria Money Transfer, INC. |
38th Floor, Philamlife Tower, 8767 Paseo De Roxas, Makati City, Philippines |
Australia |
Ria Money Transfer, INC. |
Level 1, 75 Castlereagh St. Sydney, NSW. 2000 |
New Zealand |
Ria Money Transfer, INC. |
Level 4, 32 Mahuhu Crescent, Auckland, 1010, New Zealand |
*The countries within the EEA region (European Economic Area): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.